Peppermint tackles productivity, efficiency, and unconscious bias in law firms with new Work Management application

May 16, 2022 | Nottingham, UK: Peppermint launches new Work Management application built on the Microsoft Power Platform.

With increasing discourse surrounding how the best person to complete a job and who is entitled to a promotion is qualified by managers - coupled with endless pain points surrounding productivity and efficiency – the pressure for law firms to rethink their approach to work management is growing.

Peppermint Technology has responded to this by creating a Work Management application which identifies the best person for a case, matter, or general task, based on integrated personnel data.

Work Management uses intelligent, automated analysis of staff workloads, employee competencies, experience, expertise, and working patterns to provide a lightweight, easy-to-use, and powerful solution to address the resource allocation challenges faced by law firms today.

Rich Mephan, Director of Research & Innovation at Peppermint states,

“Modern law firms need a holistic view of the capabilities and availability of their team to ensure cases, matters, and wider tasks are managed fairly, efficiently, and effectively. Peppermint Work Management is an application that allocates the best person to complete a task to the highest standard with the least delay. But what’s perhaps most exciting about this app is how quickly we can get law firms up and running - we're talking weeks to realise time to value.”

With Peppermint’s Work Management application also comes a raft of benefits around equitable management practices. The binary approach to deciding how the ‘best person for the job’ is identified, how top performers are rewarded, and how those who need additional help or training are flagged, provides great promise for the reduction of unconscious bias in law firms.

Charlotte Love, Product Manager at Peppermint notes,

“We see Work Management as a tool that can positively impact how law firms work. The processes surrounding how tasks and cases are allocated have long been a source of friction in law firms - whether it concerns which team gets a big case, who the photocopying is delegated to and how top performers are compensated. By leveraging the power of intelligent analysis in a single Microsoft platform, Work Management offers a data-first approach to allocation based on skills, expertise, and availability. This presents a great opportunity for law firms to not only increase productivity but also remove the risk of bias in how cases are distributed in large legal teams.”

Work Management, like other Microsoft native applications in Peppermint’s legal software suite, offers an extension of Microsoft 365 and presents a further opportunity for cloud platformisation in law firms.

Mephan adds,

“Work Management extends the capabilities of other solutions in the Peppermint and Microsoft stack – particularly Case & Matter Management which has been the entry point for pilot launches of the solution in our customer base.”

Work Management is the second new product release by Peppermint Technology this year, following the announcement of Peppermint Connect, a solution bringing Case & Matter Management and Client Engagement solutions into the working environments of lawyers, such as Outlook, Microsoft Teams and the wider Microsoft 365 apps.

To see work management in action, join Peppermint’s launch demo and brunch briefing on Wednesday, June 15 at 10:00 BST. Registration and further details can be found at

About Peppermint Technology Ltd

Peppermint is an innovative cloud software provider that exclusively serves the legal market. As the only Microsoft Independent Software Vendor partner in the UK focused solely on the legal market, Peppermint provides sophisticated modular legal applications that are proven to deliver positive outcomes for law firms.

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