Cloud Systems Engineer
Nottingham Office base with Hybrid home/office working
IT Ops Team Lead
This role provides operational support to the Peppermint customer portfolio ensuring delivery of the very best environment for Peppermint customers. As Cloud Systems Engineer, you will be responsible for maintaining and enhancing services for the cloud platform as part of the IT Operations team.
By submitting your CV you confirm that you have reviewed and accepted the Peppermint Privacy Notice for Job Applicants
Acting as escalation to the Customer Support team with incident/problem diagnosis and rectification
Performing routine daily checks, triage and work to resolve any issues.
Delivering/managing planned change requests and maintenance activities on Peppermint Customer / Customer / Internal hosted infrastructure
Performing customer deployment activities
Producing and maintaining documentation on infrastructure requirements for Peppermint CX and CX365 Platforms including Hardware and Software (Systems Software) Statement of Works
Building and managing key strategic relationships with our third-party service, hosting and product partners and providers; working with them both on technical product integration matters and cloud service delivery enhancement.
Delivering system design oversight for customers and partners deploying Peppermint CX and CX 365 software in a cloud environment
Management of on-premise / dedicated clients where Peppermint IT Operations provides support and maintenance.
Promoting and maximising the IT Operations offering to our existing customers and new prospective customers
Contributing to a continual improvement programme of the Peppermint products and service enhancements
Activities will be a mixed blend of Project work for in-flight customers and BAU activity for live customers
Knowledge, Skills, and Competencies
Experience of managing complex IT infrastructure environments to defined SLAs based on Microsoft technologies
Experience of providing customer-facing consultancy
Experience of managing, deploying and optimising a multi-tenant cloud environment
Excellent working knowledge of enterprise monitoring tools such as SCOM 2016, Azure Application Insights, Red Gate etc.
Working knowledge of managing, documenting and implementing technical product integrations of 3rd party applications
Managing and driving change to hosting provision
Technical skills to include:
Windows Server administration
Advanced Windows OS Troubleshooting
Active Directory Federation Services
Internet Information Services (IIS)
Experience in Microsoft technologies including Dynamics CRM and Azure Cloud Services
AZ-900 Azure Fundamentals
MS-900 MS365 Fundamentals
Multi award winning Peppermint Technology provides a game changing business technology Platform for the legal sector that hosts an array of business applications (case & matter management, client engagement, document management and practice management), collaboration and content enablement tools. The platform is a SaaS (Software as a Service) offering. Our platform is built, and certified, on the Microsoft Dynamics 365 and Microsoft Power Platforms.
We hire people who want much more than a job. The team at Peppermint is united in changing the status quo of an industry and this takes great talent, passion, and commitment. We are looking for likeminded people to join the team as we aim to become the leading legal software company.
What's important to us
Customer Success: We put our customers and their success at the heart of everything we do
Time: We make good use of our time, make time for others, deliver on time, all of the time
Quality: We are experts and the best at what we do. We consistently deliver high quality outcomes
Together: We create opportunities together, find solutions together and win together
Positive: We have a positive attitude and believe in the possible
Peppermint Technology Ltd is committed to fostering an inclusive and accessible environment where employees feel valued and respected, and where every employee has the opportunity to realise their potential. We are committed to providing reasonable accommodations, if required, and will work with you to meet your needs.
Please note Peppermint are unable to offer sponsorship to work in the UK
No agencies, please.
To apply, please send a copy of your CV to firstname.lastname@example.org