Cloud Systems Engineer

Location

Nottingham Office base with Hybrid home/office working

Reporting to

IT Ops Team Lead

 

This role provides operational support to the Peppermint customer portfolio ensuring delivery of the very best environment for Peppermint customers. As Cloud Systems Engineer, you will be responsible for maintaining and enhancing services for the cloud platform as part of the IT Operations team.

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Responsibilities

 Core responsibilities

  • Acting as escalation to the Customer Support team with incident/problem diagnosis and rectification

  • Performing routine daily checks, triage and work to resolve any issues.

  • Delivering/managing planned change requests and maintenance activities on Peppermint Customer / Customer / Internal hosted infrastructure

  • Performing customer deployment activities

  • Producing and maintaining documentation on infrastructure requirements for Peppermint CX and CX365 Platforms including Hardware and Software (Systems Software) Statement of Works

  • Building and managing key strategic relationships with our third-party service, hosting and product partners and providers; working with them both on technical product integration matters and cloud service delivery enhancement.

  • Delivering system design oversight for customers and partners deploying Peppermint CX and CX 365 software in a cloud environment

  • Management of on-premise / dedicated clients where Peppermint IT Operations provides support and maintenance.

  • Promoting and maximising the IT Operations offering to our existing customers and new prospective customers

  • Contributing to a continual improvement programme of the Peppermint products and service enhancements

  • Activities will be a mixed blend of Project work for in-flight customers and BAU activity for live customers


Knowledge, Skills, and Competencies

Essential  

  • Experience of managing complex IT infrastructure environments to defined SLAs based on Microsoft technologies

  • Experience of providing customer-facing consultancy

  • Experience of managing, deploying and optimising a multi-tenant cloud environment

  • Excellent working knowledge of enterprise monitoring tools such as SCOM 2016, Azure Application Insights, Red Gate etc.

  • Working knowledge of managing, documenting and implementing technical product integrations of 3rd party applications

  • Managing and driving change to hosting provision

Technical skills to include:

  • Windows Server administration

  • Advanced Windows OS Troubleshooting

  • Sharepoint Administration

  • Virtualisation Environments

  • Monitoring Tools

  • Active Directory Federation Services

  • Internet Information Services (IIS)

Desirable 

  • Experience in Microsoft technologies including Dynamics CRM and Azure Cloud Services

  • AZ-900 Azure Fundamentals

  • MS-900 MS365 Fundamentals

  • ITIL v4


About Peppermint

Multi award winning Peppermint Technology provides a game changing business technology Platform for the legal sector that hosts an array of business applications (case & matter management, client engagement, document management and practice management), collaboration and content enablement tools.  The platform is a SaaS (Software as a Service) offering.  Our platform is built, and certified, on the Microsoft Dynamics 365 and Microsoft Power Platforms.   

We hire people who want much more than a job.  The team at Peppermint is united in changing the status quo of an industry and this takes great talent, passion, and commitment.  We are looking for likeminded people to join the team as we aim to become the leading legal software company.   

What's important to us 

Customer Success: We put our customers and their success at the heart of everything we do  

Time: We make good use of our time, make time for others, deliver on time, all of the time   

Quality: We are experts and the best at what we do. We consistently deliver high quality outcomes 

Together: We create opportunities together, find solutions together and win together 

Positive: We have a positive attitude and believe in the possible  

Our Opportunities

Peppermint Technology Ltd is committed to fostering an inclusive and accessible environment where employees feel valued and respected, and where every employee has the opportunity to realise their potential. We are committed to providing reasonable accommodations, if required, and will work with you to meet your needs.

Please note Peppermint are unable to offer sponsorship to work in the UK 

No agencies, please. 

Apply

To apply, please send a copy of your CV to jobs@pepperminttechnology.co.uk

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