Transform your business development strategy.
Peppermint Client Engagement is bespoke to the needs and demands of business development and marketing teams in large law firms.
Client Engagement is a powerful CRM solution designed for large law firms.
Peppermint Client Engagement is a powerful CRM solution built for large law firms, designed to enhance your firm’s understanding of the true value of clients and prospects. The solution is built on the Microsoft platform, providing a familiar user experience that seamlessly integrates with your existing platform enabling firms to create a single view of the client, deliver more personal engagements and better target business development activities through data-driven decision making.
Serious about CRM
Leading offshore law firm Carey Olsen leverages Peppermint’s transformative technology to maximise its CRM capabilities
Manage data in one place
Track activities, identify connections and key relationships including matter parties, experts, witnesses, referrers, prospect, key clients and more
Increase user adoption
Identify colleagues with key skills and matter experience to support tenders and directory submissions
Discover known industry experts quickly, to obtain expert advice where needed
Leverage relevant system data
Access matter and financial information to identify top billing clients, contact value and cross-selling opportunities via Peppermint CX or through integration with your existing practice management system
Track emails, appointments, and contacts without having to leave Outlook
Leverage full mobile functionality to access services anywhere at any time
Build strong relationships
Nurture relationships through Engagements by reviewing relationship stage and strength
Visualise connections and key contacts with Connection Explorer and Peppermint Insights -find opportunities for introductions and new key contacts
Integrate with LinkedIn to access data and get company updates directly through the system
Drive business growth
Measure customer sentiment using Azure text analytics
Real time, actionable data via dashboards and PowerBI
Track internal and external referrers to identify business sources and measure reciprocity
Manage bids and tenders
Keep track of who is working on deals, their status and your overall sales pipeline
Gain insight into financial performance at individual and business level
Achieve visibility and control of sales activities to encourage better, more effective operational processes
Target marketing efforts
Track lead sources and conversion rates
Build targeted, dynamic marketing lists which evolve with your data
Create and manage marketing campaigns and events and accurately measure return on investment
Integrate with value-add platforms such as Vuture, Click Dimensions, Eventbrite and Concep